Return and Refund Policy

Last Updated: October 31, 2025

Thank you for shopping with Leather Jackets, operated by Western Jacket LLC.
We want you to be fully satisfied with your purchase. If you’re not happy with your order, you can return it easily — with free return shipping.

Return Eligibility

  • You have the right to return your order within 30 days of receiving it.

  • Once your return is approved and received, your refund will be processed within 7 business days.

Conditions for Returns

Product Condition: Items must be unused, unwashed, and in their original packaging and condition.
Proof of Purchase: A valid order confirmation or receipt is required.

Non-Returnable Items:

  • Custom-made or personalized items

  • Gift cards

  • Perishable or hygiene-sensitive products (e.g., masks, undergarments)

We reserve the right to refuse returns that do not meet these conditions.

Return Options

Once your return is approved, you can choose from:

  • Full Refund to the original payment method

  • Store Credit (available upon request)

  • Replacement for damaged or faulty products

Return Process

Step 1: Contact our support team at info@leatherjackets.us.com within 30 days of delivery, including your order number and reason for return.
Step 2: Our team will provide free return shipping instructions and a downloadable return form.
Step 3: Use the prepaid shipping label we provide to send your item back to the return address.

⚠️ Please contact us before shipping any returns — return addresses may vary by product or warehouse.

Free Return Shipping

All approved returns qualify for free return shipping within the United States.
You’ll receive a prepaid return label from our customer service team.
There are no restocking fees or hidden charges.

Return Address

Leather Jackets
Western Jacket LLC
1803 3rd Ave E, Kalispell, MT 59901, USA

Please use the prepaid return label provided by our team.
Returns sent without prior authorization may not be processed.

Refund Process

Processing Time: Refunds are issued within 7 business days after we receive and inspect your returned item.
Refund Method: Refunds will be sent to your original payment method.

You’ll receive a confirmation email once your refund is completed.

Specific Scenarios

  • Exchanges: Yes — we offer free exchanges for the same or different items of equal value.

  • Change of Mind: Orders can be canceled or modified within 24 hours of placement. After that, please wait for delivery and initiate a return.

  • Faulty or Defective Items: If you receive a defective product, contact us with clear photos. We’ll arrange a replacement or full refund at no cost.

  • Damaged in Transit: For products damaged during shipping, please send photos of the damage and packaging. We’ll send a replacement or issue a refund.

  • Wrong Product Received: Notify us within 7 days of delivery. We’ll send the correct product free of charge.

  • Item Never Arrived: If your package hasn’t arrived by the estimated delivery date, check your tracking number. If still unresolved, contact our team.

  • Order Cancellation: Orders can be cancelled within 24 hours of placement. After shipping, please follow the standard return process.

Return Form

A Return Form will be provided by our support team once your return is initiated.
Please include this form inside your return package to ensure quick processing.

Contact Us

For any return or refund-related questions, please reach out to us:

Company Name: Western Jacket LLC
Company Number: C1518868

Address:  1803 3rd Ave E, Kalispell, MT 59901, USA

Email: info@leatherjackets.us.com
Phone: +1 406 784 1218

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (New York Time)
Response Time: We aim to respond to all customer inquiries within 1 business day to ensure you receive timely, reliable, and professional assistance.