Frequently Asked Questions

Last Updated: October 31, 2025

Welcome to our FAQ section! Here you’ll find answers to the most common questions about shopping with Leather Jackets.

1. Where are you located?

We are based in Kalispell, Montana, USA.
Company Name: Western Jacket LLC
Address: 1803 3rd Ave E, Kalispell, MT 59901, USA

2. Which payment methods do you accept?

We currently accept MasterCard and Visa only.
All transactions are processed securely through our payment gateway using SSL encryption.

3. How long does it take to process my order?

Our handling time is 1–3 business days (Monday to Friday).
Once shipped, the delivery time is 2–5 business days (Monday to Friday).

4. Which shipping carriers do you use?

We ship orders using USPS and UPS for reliable and trackable delivery across the United States.

5. Do you ship to PO Boxes or APO/FPO addresses?

No. We currently do not ship to PO Boxes, APO, or FPO addresses. Please use a valid street address when placing your order.

6. What is your return policy?

You can return your order within 30 days of delivery for a full refund or exchange.
All returns are free within the United States.
Items must be unused, unwashed, and in their original packaging.
Learn more here: Return & Refund Policy

7. How do I start a return?

Simply contact our support team at info@leatherjackets.us.com within 30 days of delivery.
We’ll send you a prepaid return label and step-by-step instructions.

8. Can I cancel or change my order?

Yes, you can cancel or modify your order within 24 hours of placing it.
After that, you’ll need to wait for the item to arrive and then request a return.

9. What if I receive the wrong or damaged item?

If your order arrives damaged or incorrect, please email us photos of the product and packaging within 7 days of delivery.
We’ll send a replacement or full refund right away.

10. How will I receive my refund?

Refunds are issued to your original payment method within 7 business days after we receive and inspect your return.

11. Do you offer exchanges?

Yes, we offer free exchanges for items of equal value within 30 days of delivery.

12. What if my order hasn’t arrived yet?

You can track your shipment using the tracking number provided in your shipping confirmation email.
If it hasn’t arrived after the estimated delivery time, please contact us for assistance.

13. Do you ship internationally?

Currently, we only ship within the United States.

14. How can I contact customer support?

You can reach our support team via:
Email: info@leatherjackets.us.com
Phone:  +1 406 784 1218

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (New York Time)

We aim to respond to all inquiries within 1 business day.